Home For LifeCreative Communications Consultants is a full-service advertising and public relations agency specializing in integrated marketing communications for business-to-business marketers. What other agencies find boring, we find fascinating. Our experienced, knowledgeable and enthusiastic professionals have been the foundation of CCC since 1978.

Team CCC

Susan McPherson
Susan McPhersonOwner / President
Officially the agency’s president and agency owner, a more apt title for Susan would be Chief Enthusiast. A constant eagerness to learn new things is behind her current after-hours project—taking Italian language classes with the goal of not ordering a plate full of anchovies (again) in Italy.

This enthusiasm also explains why she and CCC have been doing B2B marketing communications since 1978. Susan has a passion for business-to-business marketing in general, and it’s difficult to find an industrial/technical market she doesn’t know something about.

Mary Jones
Mary JonesSenior Account Executive
Where do ideas come from? For Mary, sometimes during lap 17 of a morning swim. Sometimes through sheer persistence and lots of research.

Mary’s clients depend on her dedication to creating well-crafted messages that meet their objectives. Her clients can also count on gentle nudges to help projects stay on schedule and on budget.

Deb Hyden
Deb HydenMedia Director
Deb’s ability to identify the right pieces for integrated media plans makes her a great fit for the agency’s Media Director. I wouldn’t recommend doing a jigsaw puzzle with her, though—she’ll finish it before you can find the corner pieces.

Audience identification, vehicle selection and rate negotiation are pieces Deb assembles to help meet clients’ marketing communications messages. She also helps monitor ROI of media budgets through research and electronic tracking.

Grant Thornburg
Grant ThornburgCreative Director
Grant likes to keep tabs on both the real and the esoteric, whether it’s appreciating the scenery four miles into a tough run, or tweaking the arc of his backswing on a beautiful summer golf course in Minnesota.

Balancing right-brain precision with left-brain creativity comes in handy when taking client projects from concept, through the intricacies of the digital world, to polished final output.

Karen Sutera
Karen SuteraProduction Manager
Karen is seriously positive, and positively serious. For example, leisure time in her garden feeds her upbeat attitude, but she also keeps a clipboard with notes on how to improve it each year.

It’s no wonder Karen is such a great production manager: task-driven and organized, yet perennially positive. She’s a big reason why CCC’s clients can expect projects to be completed on time and efficiently.

Jennifer Grasswick
Jennifer GrasswickAccount Executive
To understand and promote CCC clients’ intricacies, Jennifer relies on her eclectic degrees in business economics, philosophy and chemistry as well as a recent master’s degree in strategic communication with an emphasis in business-to-business marketing communications. (Whew!)

Jennifer contemplates how to achieve client objectives during the work day and beyond. Her creative thinking and insightful questions may surface first thing in the morning or while hiking with Camelot and Majic (her Cocker Spaniel and Golden Retriever, respectively). When not busy at work, Jennifer relishes road trips and exploring new destinations.

Sandy Hanson
Sandy HansonController
Sandy settles the nature vs. nurture debate. As in, it’s in her nature to nurture. She rescued her now 9-year-old cats just a day after they were born.

As Controller, Sandy nurtures the agency’s systems and processes. Her dedication to process improvement helps staff spend more time on value-added services for CCC’s clients.

Leah O'Fallon
Leah O'FallonAccount Assistant
Leah O’Fallon is an English major who uses her writing and editing skills—along with her ability to juggle multiple tasks—for the benefit of CCC’s clients. She loves connecting with people and maintains a correspondence with students from her biennial teaching trips to China. With this dedication to communication, discovering client accounts’ needs and preferences is her favorite part of the job.

When not at work, Leah enjoys travelling abroad, long car trips with good music, or simply curling up with her cat, Bowie, and a good book.

Joe Kondrak
Joe KondrakProduction Artist / Designer
Want to be certain your content looks great, is accurate and meets specifications? Run it by Joe, whose title could also be accuracy hawk. Whether starting from scratch or reviewing and manipulating existing content, his sharp eye will make it look good, while ensuring every i is dotted and every t is crossed. For both print and web, your content is Joe’s top priority.

Away from the office, Joe spends his time on creative hobbies like macro photography and illustration, playing games, conversing with his wife about anything and everything, and shooting hoops.

Claire Cunningham
Claire CunninghamSocial Media Specialist/Copywriter
Claire Cunningham has worked in B2B marketing communications for over 25 years. She’s been a media manager, production manager, traffic manager and account manager so she knows the agency business well. She loves industrial and technical products having handled contract manufacturing, gears, valves, avionics, and robotic peripherals, among other things.

Recently Claire has focused on the use of social media and other web-based communications tools for business-to-business marketing. It’s a fascinating, fast-changing world and a fun challenge. She’s always liked to write so she’s directing her efforts toward content creation and curation for CCC and our clients. Her copy sings and in her spare time, she does too.

Mitch Bossart
Mitch BossartDirector, Business Development
With over 15 years of experience in sales and marketing for product development companies, Mitch knows how to get things rolling. That’s because Mitch loves playing any sport with a ball: baseball, football, softball, volleyball, ping pong, foosball, croquet, racquetball, pool — you name it. Rollerball? Not yet, but 2018 is in the not too distant future.

As CCC’s business development director, Mitch combines his knowledge of local industries with broad experience managing marketing initiatives to quickly earn trust and build relationships with new clients.

Bob Sheldon
Bob SheldonPublic Relations Director
Bob moves fast and always keeps his eye on the target in all aspects of life. When he’s not racing on foot or bike, he’s shooting in state and national skeet tournaments.

Just as preparation is the key to performance in a race, so too is understanding the client’s marketing objectives and doing the hard work necessary to create effective product news releases, customer case studies and technical white papers that support those objectives. Bob is also able to precisely target key editorial opportunities that showcase our clients’ marketing messages.